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The next time, only 1 address should come up. Note: When multiple entries pop-up for the same mailbox when typing in the From field, remove them both and use the above method to select it again. Always use the “Other E-mail Address…” method.
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The next time, you can directly start typing the name or address in the From field and select it from the Autocomplete list rather then selecting it from your Contacts folder.ĭon’t use the address which is shown in the From dropdown list itself (in step 4.2) or it will bounce again. Use the From… button to select the address from your Contacts folder. The message should go out now rather than bounce back with a Permissions error. Write the message, give it a subject and hit Send when you are done.Select the contact item of the hidden mailbox.You should now see all the contacts stored in your Contacts folder. Set the “Address Book” dropdown list to: Contacts.Click on the From list button and select: Other E-mail Address….Now that things have been setup correctly and the mailbox is hidden again, you can successfully Send As this mailbox in the following way: Step 4: Set the From field from your Contacts folder Step 3: Hide the mailbox againĪt this point, your Exchange Administrator can hide the mailbox again and you can thank him/her for his/her services as his/her part in this is now done.
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Note: Manually creating a contact with the same name and email address will not work as it will be missing the needed Exchange properties that you’ll only get from adding the contact via the Outlook Address Book. This will save it to your own Contacts folder. You can add some more details if you like, but directly pressing “Save & Close” will do as well. In the Outlook Address Book, right click on the mailbox which should be hidden again and choose: Add to Contacts.Ī new Contact Item window will open. Step 2: Add the mailbox to your own Contacts folder Setting the Address Book to”All Users” saves you from waiting for the OAB to update. The formerly hidden mailbox should now be visible to you.
Outlook 2016 cannot send on behalf of distribution group update#
You and your admin can then either decide to force an update of the Offline Address Book in Exchange and Outlook or you can directly open the Outlook Address Book (CTRL+SHIFT+B) and select the All Users list (if available to you) from the “Address Book” drop down list. The first step it to ask your Exchange administrator to temporarily unhide the mailbox from the Global Address List or “Exchange address lists”.
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With a bit of help from your Exchange administrator and jumping through some hoops, you'll still be able to send as a hidden mailbox.Įven with the correct permissions on the hidden mailbox, the mail may still bounce. The fact that it is a hidden mailbox plays a significant role here. How can I send out emails on behalf of this hidden mailbox? However, each time that I try to send out on behalf of this mailbox, I get an undeliverable message stating that I don't have permission to do so, even though I do! I also have Send As permissions for this mailbox as I need to reply to these incoming emails but not with the From name of my own mailbox. The mailbox was therefore hidden from the Global Address List. I have access to a mailbox of our company which is only intended to receive feedback from external customers and not for internal usage.